|
|
openCRX Tour - Features |
Please note that new features are usually added as products evolve. This is why you should consult the respective product's website to get the latest information about its current feature list. Nevertheless, the following tables might give you some ideas about the capabilities of openCRX and how openCRX compares to the rest of the pack. If you think that openCRX is lacking somewhere, please keep in mind that openCRX is evolving rapidly. Check out the openCRX roadmap for more information on planned features - there is definitely more to come!
- General Features
- Sales Force Automation (SFA)
- Customer Service and Support (CSS)
- Bug Tracking / Incident Management
- Product and Service Management
- Sophisticated Real-Time Booking Engine
- Additional Features
- Security
- Architecture (next page!)
| General Features | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Product Classification | Open Source | Commercial | Commercial | Commercial | Commercial Open Source * |
Open Source |
| Pricing | free | $$$ | $$ | $$$ | free * | free |
| Source Code Available | yes | — | — | — | some of it | yes |
| License | BSD-Style | Commercial | Commercial | Commercial | SPL | MPL 1.1 |
| OSI-Certified a | yes | — | — | — | yes | yes |
* Sugar CRM is "two-speed" OSS: various new features are available in the commercial version only
a OSI = Open Source Initiative
| Sales Force Automation | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Account/Contact Mgmt | yes | yes | yes | yes | yes | yes |
| Complex Legal Entities | yes | — | — | — | — | — |
| Leads/Opportunities | yes | yes | yes | yes | yes | yes |
| Quotes/Sales Orders | yes | — | — | — | yes | yes |
| Invoices | yes | — | — | — | — | yes |
| Territory Management | yes | — | — | — | ? | — |
| Complex Product Catalog | yes | — | — | — | — | yes |
| Complex Pricing/Discounting | yes | — | — | limited | — | — |
| Activity/Task Management | yes - Meetings - Sales Visists - Tasks - E-mails - SMS/MMS - Fax/Mailings |
yes | yes | yes | yes | yes |
| Collaborative Sales Support | yes | limited | limited | yes | — * | limited |
* Team Selling is only available in Sugar CRM Professional (a commercial application)
| Customer Service | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Incident/Case Management | yes | yes | yes | yes | yes | yes |
| Complex Contract Management | yes | — | — | limited | — | — |
| Collaborative Service Support | yes | limited | limited | yes | — | limited |
| Advanced Bug Tracking | yes (see below) | — | — | — | basic | — |
| FAQ | planned | — | — | — | — | — |
| Effort Tracking / Billing | yes (see below) | yes | — | — | — | — |
| Bug Tracking | openCRX | JIRA/E 6 | Mantis 7 | Bugzilla 8 | sugar.crm 4 |
| Product Classification | Open Source | Commercial | Open Source | Open Source | Commercial Open Source * |
| Pricing | free | $$$ (free for Open Source Projects) |
free | free | free * |
| Architecture | enterprise-class - J2EE - support for various AppServers - support for various DBs - remote APIs |
enterprise-class - J2EE - support for various AppServers - support for various DBs - remote APIs |
LAMP/WAMP - PHP/MySQL |
LAMP/WAMP Perl/MySQL - maybe PostgreSQL - maybe other DBs |
LAMP/WAMP PHP/MySQL |
| Security | enterprise-class | advanced | basic | advanced | basic |
| Scalability | unlimited | unlimited (reduced usability for large data sets due to the lack of iterators) |
basic (architectural limitations) |
basic (architectural limitations) |
basic (architectural limitations) |
| Notification | advanced - subscription based - e-mail / SMS |
advanced | basic | advanced | basic |
| Activity Management | yes - sub-tasking - scheduling - task sequencing - activity linking - trackback linking |
yes | yes | yes | basic |
| Effort Tracking | advanced - estimated work effort - effective work effort - resource mgmt - calendar mgmt |
limited | basic | basic | basic |
| Reports / Filters | advanced - time tracking - developer workload - version workload - overviews |
advanced | basic | advanced | basic |
| Version Control Integration |
— | advanced - CVS - Subversion - Perforce |
basic | advanced - CVS - Bonsai - LXR |
— |
| Workflows | yes | yes | — | — | — |
| Product and Service Management | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Complex/Structured Products | yes (with v1.8) | yes | — | — | — | — |
| Complex Pricing (e.g. customer-driven pricing/discounting, etc.) | yes | yes | — | — | — | — |
| Full Support for OMG's RAS Spec (Reusable Asset Specification) |
yes | — | — | — | — | — |
| MOF-compliant repository | yes | — | — | — | — | — |
| Complex Contract Management | yes (see v1.8) | — | — | — | — | — |
| Service Contracts with Work-Orders | yes (see v1.8) | — | — | — | — | — |
| Real-Time Booking Engine | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Enterprise-class Booking Engine | yes | yes | — | — | — | — |
| Chart of Accounts with unrestricted complexity |
yes | — | — | — | — | — |
| Compound Bookings with multiple legs |
yes | — | — | — | — | — |
| Booking Periods with multi-phase finalization |
yes | — | — | — | — | — |
| Commitment of Bookings with multi-party sign-off |
yes | — | — | — | — | — |
| Multi-Currency | yes | yes | yes | yes | — | yes |
| Tamper-proof audit | yes | — | — | — | — | — |
| Additional Features | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Building/Facility Management | yes | — | — | — | — | — |
| On-the-fly Reporting | yes | yes | yes | yes | yes | yes |
| Event Subscription | yes | — | — | — | — | |
| Notification Service | yes | ? | — | — | — | |
| Real-time Alerts | yes | — | — | yes | yes | — |
| Notes/Attachments | yes | limited | limited | limited | limited | limited |
| Media Attachments | yes | — | — | limited | — | — |
| Document Mgmt | yes | — | — | — | basic | — |
| Multi-Language | yes a | yes | yes | yes | yes | yes |
| Multi-Currency | yes | yes | yes | yes | — | yes |
| Multi-Location and Time Zone Support |
yes | ? | yes | yes | — | — |
| Import/Export | yes b | yes | yes | yes | yes | yes |
| CalDAV Server | yes | — | — | — | — | — |
| Integration with MS Word, MS Excel, MS Outlook | yes | ? | ? | yes | — | — |
| Integration with Open Office Writer, Calc | yes | ? | ? | ? | — | — |
| Integration with Thunderbird | yes | ? | ? | ? | — | yes |
| Integration with ANY E-Mail Client (POP3, POP3S, IMAP, or IMAPS) |
yes | ? | ? | ? | — | — |
a any number of languages can be supported (it's a matter of translating) - English (en_US), German (de_CH), Spanisch (es_MX), Chinese (zh_CN), French (fr_FR), Polish (pl_PL), Portuguese (pt_BR), Russian (ru_RU), Swedish (sv_SE), Turkish (tr_TR), and Farsi (fa_IR) are included, additional languages in development
b included are importers and exporters for vCard and iCalendar objects, a Mantis-Importer, and XML-Importers/-Exporters for all objects
| Security | openCRX | Siebel 1 | salesforce.com 2 | MS CRM 3 | sugar.crm 4 | Compiere 5 |
| Basic Authentication | yes | yes | yes | yes | yes | yes |
| Advanced Authentication | yes a | ? | ? | yes (add-ons) | — | — |
| Multi-Segment Single Sign-On | yes | ? | ? | ? | — | — |
| Authorized User Access Control (roles, privileges, and so forth) |
yes | yes | yes | yes | — | limited |
| Record-Level Security | yes | yes | yes | yes | ? | yes |
| Audit Trail (system-wide) | yes | ? | — | — | — | — |
a CRIXP Corp. offers advanced security plugins for openCRX (e.g. for financial institutions, healthcare providers, etc.)
1 Siebel onDemand: http://www.crmondemand.com/
2 salesforce.com Team Edition: http://www.salesforce.com/
3 Microsoft CRM Standard Edition: http://www.microsoft.com/CRM/
4 sugar.crm: http://www.sugarcrm.com/
5 Compiere: http://www.compiere.org/
5 JIRA: http://www.atlassian.com/software/jira/
5 Mantis: http://www.mantisbt.org/
5 Bugzilla: http://www.bugzilla.org/
openCRX Tour - Features |
