The main benefits of openCRX include:

• True Open Source
  openCRX is true Open Source CRM software packed with enterprise-class features like role-based security, system-wide/pervasive audit-trail, true platform independence, virtually unlimited scalability, and much more - in addition to the openCRX source code you also get all the UML models and the full Javadoc (everything published with a truly open and OSI-certified BSD style license)
• Professional CRM Suite — limitless relationship management
  Powerful and comprehensive best-of-breed features for sales, service, marketing, contact center, and issue management; multi-entity enabled with multi-language and multi-currency support for players in a global market. openCRX also includes various tools geared towards social network analysis --> read more
• Advanced Activity Management and Issue Tracking
  Coordinate workflow in large projects, track and monitor all project-related incidents and activities, group and structure your activities with activity trackers, stay in control with advanced time-tracking and real-time reports - or simply use openCRX as a very sophisticated bug tracker --> read more
• Advanced Groupware features
  Seamless integration with XWiki, powerful calendaring functionality (accessible with any ICS/iCalendar compliant client like Thunderbird/Lightning, Sunbird, MS Outlook, etc.) to manage personal calendars, group calendards, and FreeBusy calendars --> read more
• Deployment-free client — simply connect with your browser
  No need to deploy proprietary clients throughout your organization, openCRX works with any recent version of IE, Opera, Mozilla, Firefox, Safari, etc. - try our demo
• Easy to integrate and highly interoperable
  Easy integration with your existing applications (ERP, IVR, CTI, ...) is the best protection for your previous investments and openCRX supports all common technologies like RMI, CORBA, JMS, and JCA; openCRX also includes smart front-ends for typical add-ons like document management, inventory tracking, facility management, e-mail, calendaring, etc. openCRX fully supports the most common office packages (Open Office, MS Office, etc.) and you can use the openCRX groupware features with any IMAP-capable e-mail cient and any ICS/iCalendar-capable calendar client (e.g. Thunderbird/Lightning, Sunbird, MS Outlook, etc.).
• Highly scalable
  From single-user environments on laptops to enterprise-class globally distributed systems with tens of thousands of concurrent users - openCRX is designed to fit your needs.
• Extremely low operations and maintenance costs
  Open standards, low complexity, highest quality, designed for true 24x7 availability - if you think that hosted/on-demand CRM is a cost-effective solution, you might have to think again!
• Platform-independent and vendor-neutral
  openCRX runs on any platform with Apache Tomcat or a J2EE-compliant AppServer (e.g. JBoss, BEA WebLogic or IBM WebSphere) and one of the major database management systems (e.g. HSQLDB, MySQL, PostgreSQL, MS SQL, Oracle, or IBM DB2).
• Easy to customize
  XML-based customization, straight-forward, fast, and flexible (including multi-language features)
• Easy to extend
  Write your own workflows or develop your own extensions - it's an easy task thanks to openCRX's component-based architecture and open standards like J2EE, MDA, etc.