Close Incident

Assuming you have appropriate permissions you can close completed incidents (state Complete → Closed) by executing the operation Close:

The Close operation takes several parameters:

• Close type: leave at N/A (there are no state transition types available for the operation Close)

• Title: give your close action a title that summarizes/identifies your action

• Text: provide additional information in this field at a level of detail that is appropriate for the action; make use of the HTML feature to add explicit structure as this makes your note easy to skim (you can start the HTML editor by clicking on the small icon [HTML] located just above the input field)

You can optionally provide information to create an Activity Links (see section Grouping and Linking Activities for information on linking activities):

• Activity link: activity to link to / to be linked from

• Activity link type: choose an appropriate link type

• Activity link name: provide a name for the Activity Link to be created

• Activity link description: provide a short description for the Activity Link to be created

Submit your close action by clicking the button [OK] (click the button [Cancel] to dismiss your entries).

The result of the operation Close is show in the figure below (note that the field Assigned to was updated and the State was changed to Closed):

The following figure shows the updated grid Notes containing the entry representing the note created by the operation Close: