Reopen Incident

Assuming you have appropriate permissions you can reopen incidents (state Complete → Open) by executing the operation Reopen:

The Reopen operation takes several parameters:

• Reopen type: leave at N/A (there are no state transition types available for the operation Reopen)

• Title: give your reopen action a title that summarizes/identifies your action

• Text: provide additional information in this field at a level of detail that is appropriate for the action; make use of the HTML feature to add explicit structure as this makes your note easy to skim (you can start the HTML editor by clicking on the small icon [HTML] located just above the input field)

You can optionally provide information to create an Activity Links (see section Grouping and Linking Activities for information on linking activities):

• Activity link: activity to link to / to be linked from

• Activity link type: choose an appropriate link type

• Activity link name: provide a name for the Activity Link to be created

• Activity link description: provide a short description for the Activity Link to be created

Submit your reopen action by clicking the button [OK] (click the button [Cancel] to dismiss your entries). On successful execution of the Reopen operation, the incident is not assigned to anyone.

The result of the operation Reopen is show in the figure below (note that the field Assigned to was cleared and the State was changed to Open):

The following figure shows the updated grid Notes containing the entry representing the note created by the operation Reopen: